Last updated: October 19, 2025
Applies to: familyfirsthaven.com and any pages linking to this notice.
Who we are
Family First Haven (“we,” “our,” “us”) provides assisted living services in Columbia, Maryland.
What we collect
- Information you give us: contact/tour forms, consultation requests, event registrations, downloads (name, email, phone, message content, preferred dates).
- Care intake (offline/secure portals): health/medication and emergency contacts—collected only when you choose to proceed with services and handled under our care policies.
- Automatic data: IP address, device/browser type, pages viewed, and similar analytics (via cookies, pixels, or logs).
- Optional marketing: email/SMS preferences you opt into.
How we use information
- Respond to inquiries, schedule tours/consultations, and provide requested materials.
- Operate, secure, and improve our website and marketing.
- Comply with law and prevent fraud/abuse.
- With your consent, send newsletters or updates (you can opt out anytime).
Cookies & analytics
We may use first-party and third-party cookies for site performance and anonymous usage analytics. You can control cookies through your browser settings. Some features may not function without them.
Sharing of information
We do not sell personal information. We may share with:
- Service providers (hosting, email/SMS, analytics) bound by confidentiality.
- Professional partners (e.g., transportation, hospice, therapy, or care coordination) only with your authorization or as permitted/required by law.
- Legal/security needs (to comply with valid legal requests or protect safety).
Data retention
We retain information only as long as needed for the purposes above, to meet legal/operational requirements, and then securely delete or de-identify it.
Your choices & rights
- Opt out of marketing emails via the unsubscribe link.
- Ask to access, correct, or delete your information (subject to legal exceptions).
- Control cookies through your browser or device settings.
To submit a request, contact us at hello@familyfirsthaven.com or 240-660-1614.
Children’s privacy
This site is not directed to children under 13, and we do not knowingly collect their data online.
Security
We use reasonable administrative, technical, and physical safeguards to protect information submitted through our website. No method is 100% secure.
Links to other sites
We are not responsible for the privacy practices of third-party sites linked from ours.
Changes to this policy
We may update this notice. The “Last updated” date reflects the latest version.
Contact
Privacy questions? Email hello@familyfirthaven.com or call 240-660-1614.
Postal: Family First Haven, 4914 Canvasback Court, Columbia, MD 21045.
